Accessibility

We want anyone to be able to look at our cars, read what we have written about them and buy one, whatever they are using to browse. This page says what we aim for, what we have done, and where we know we fall short.

Our target

Our target is WCAG 2.2 level AA. We treat it as the standard for every page we publish, including the legal pages and the forms, and not as something to aim at later.

What we have done

• Everything works from the keyboard. You can reach every link, button and form field with Tab and activate it with Enter, without a mouse.
• Focus is always visible. When you tab to something, it is outlined clearly, and the outline is not removed for the sake of appearance.
• Images carry descriptive alternative text. A photograph of a car is described in words, so it is not a blank space to someone using a screen reader.
• Form fields use 16px text. That prevents mobile browsers from zooming the page when you tap into a field, which is disorienting for anyone with low vision.
• Structure is marked up properly. Headings run in order, page sections are labelled, and the skip link at the top of every page jumps straight to the content.

Text and colour

• Text meets contrast requirements. Body text and small text are checked against AA contrast ratios, including the orange we use for links and labels.
• Colour never carries meaning on its own. Where something is highlighted or marked as important, there is text or a shape to say so as well.

Known limitations

We would rather name these than pretend they do not exist:

• Photographs of cars are inherently visual. No alt text tells you what a car looks like. That is why we describe condition in writing on every listing — the faults, the replaced panels, the rust — and why we will read anything out over the phone, including the full description of a car, section by section.
• Some content comes from other systems. Articles and pages imported from our older site may not meet the same standard as the pages we have built here. If one of them is a problem for you, tell us and we will fix it or get you the information another way.
• A telephone call is still the best route for anything visual. Descriptions and measurements we can send in writing; a judgement about paint or panel alignment is much easier in conversation.

Reporting a problem

If something on this site does not work for you, call the number on our contact page, or send the form there. Tell us which page it was, what you were trying to do, and what happened — that is enough for us to reproduce it.

We aim to respond within five working days. If the problem is blocking you from buying or enquiring about a car, say so on the call and we will take the enquiry down over the phone and complete it by hand.

Changes to this statement

When we fix something on this list, or find something new, we update this page and the date at the top of it.